Refund Policy

1. General Provisions

1.1. This Policy sets out the procedure for refunding payments for services on the ShenQi Space — https://shenqi.space website.
1.2. Payments are processed through the secure WayForPay payment service, which ensures transaction security and protects user data.
1.3. This Policy applies to all consulting, educational, and digital services offered on the website.

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2. Refund Terms

2.1. All services provided on the ShenQi Space website are digital products (online courses, learning materials, consultations, and access to video lessons) delivered electronically via the Internet.
2.2. Once access to a digital product or educational course has been provided, or a consultation has been conducted, refunds are generally not available because the service is deemed to have been provided.
2.3. If the User believes that the quality of a service does not match its description or that the website administration has made an error, they may send a request to [email protected].
2.4. Each request is reviewed individually within 10 business days. If valid grounds are confirmed, the website administration may decide to issue a partial or full refund.
2.5. If approved, a refund is issued using the same method by which payment was made, within 14 calendar days.

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3. Transaction Cancellation

3.1. The User has the right to request cancellation of a transaction before access to the service is provided by sending notice to [email protected].
3.2. A transaction cannot be canceled after access to a course has been activated or a consultation has been conducted.

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4. Contact Information

Sole Proprietor: Nadiia Kalinina
Tax ID: 2804522426
Registered address: Odesa, Ukraine
Business address: Odesa, Ukraine
Phone: +380631708899
Email: [email protected]
Official website: https://shenqi.space