FAQ
Support centre
Answers to common questions and guides to using the platform
How the ShenQi Platform Works
Getting StartedFebruary 11, 2026
Where Should a Beginner Start?
Getting StartedFebruary 11, 2026
How is the ShenQi method different from fortune-telling?
Getting StartedFebruary 11, 2026
What Information Is Needed for Calculations?
Getting StartedFebruary 11, 2026
I studied on the old platform—how do I sign in to my new account?
Getting StartedMarch 4, 2026
How to Use Insights After Purchase
InsightsFebruary 11, 2026
How do I access a course after payment?
EducationFebruary 11, 2026
How long will I have access to the courses?
EducationFebruary 11, 2026
Can I get a refund for a course?
EducationFebruary 11, 2026
How does a consultation work?
ConsultingFebruary 11, 2026
What payment methods are available?
Payments & OrdersFebruary 11, 2026
Payment was successful, but access is still unavailable
Payments & OrdersFebruary 11, 2026
The video won't play
TechnicalFebruary 11, 2026
I haven't received an email
TechnicalFebruary 11, 2026
The file won't open or download
TechnicalFebruary 11, 2026
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