I haven't received an email
If you have not received an email, such as a payment confirmation, consultation notification, or sign-in email, the cause is usually technical and can be resolved within a few minutes.
1️⃣ Check your «Spam folder»
Emails may be sorted automatically into:
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«Spam»
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«Promotions»
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«Mailing Lists»
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«Notifications»
Check every tab and folder in your email service.
If you find the email — mark it as «Not Spam» so that future notifications are delivered correctly.
2️⃣ Check the email address listed in your account
Sometimes a user expects an email at one address, while a different address is listed in the account.
You can check your current email address in your personal account:
Settings → Change Email
This section displays the email address currently linked to your account.
If you discover that you are using a different address — check the inbox for the address shown in your settings.
3️⃣ Check the email address entered during registration
If you have just registered or placed an order, make sure that:
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there was no typo in the email address;
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the address is current.
If the address was entered incorrectly — contact support and we will help you change it manually.
4️⃣ Resending the email
If the email still does not arrive:
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try signing out of your account and signing back in;
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if necessary, contact support and provide:
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your email address,
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the type of email you are expecting,
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the approximate time of the relevant action, such as payment or registration.
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We will check the delivery status and resend the email if necessary.
Important
If payment was successful, access to the product has already been linked to your account — even if the email did not arrive for some reason.
Email is used for notifications, but access is managed through your personal account.