Payment was successful, but access is still unavailable
In most cases, access is granted automatically as soon as payment is successful.
If this has not happened — do not worry; the situation can be checked quickly.
1️⃣ Check your email
After payment, you receive an order confirmation email.
Please:
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check your «Inbox»;
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check your «Spam» or «Promotions» folder;
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make sure the message was sent to the email address used for payment.
Sometimes an email may be delayed by a few minutes.
2️⃣ Check your account
Make sure you are signed in to your personal account with the same email address you used for the purchase.
Check:
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the «Courses» — section if you purchased a course;
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the «My Insights» — section if you purchased Insights;
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the «Consultations» — section if you purchased a consultation.
Sometimes the problem occurs because the user is signed in to a different account.
Try:
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signing out,
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signing back in,
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refreshing the page.
3️⃣ If access is still not displayed
In rare cases, there may be a technical delay while the payment synchronizes.
Contact support and provide:
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the account email address,
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the product name,
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the date and approximate time of payment.
This will help us locate the transaction quickly and grant access manually if necessary.
4️⃣ Response time
We process requests during business hours.
A review and resolution usually take anywhere from a few hours to one business day.
Important
If your bank has confirmed that the payment was successful, access will be granted.
Every purchase is recorded in the system, and no payment is left unprocessed.