The file won't open or download
If a file, such as a PDF, report, or course material, will not open or download, the cause is usually related to your device or browser settings.
Try the following steps.
1️⃣ Refresh the page or restart your device
Sometimes a simple refresh resolves the problem.
Try:
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refreshing the page;
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signing out of your account and signing back in;
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restarting your device.
This can resolve temporary technical issues.
2️⃣ Try another browser
Sometimes browser settings or installed extensions block downloads.
We recommend:
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opening the website in another browser, such as Chrome, Safari, or Firefox;
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temporarily disabling ad blockers or your VPN;
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checking whether your browser is blocking pop-ups or downloads.
3️⃣ Check your «Downloads»
Sometimes the file has already downloaded, but the browser does not display a notification.
Check:
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the «Downloads» folder on your device;
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your browser's download history.
4️⃣ Contact support
If the file still will not open:
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provide the product name;
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specify which file will not download;
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tell us which device and browser you are using;
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if available — provide the error message.
We will check the link and resend the file if necessary.
Important
All files are linked to your account and are not deleted automatically.
As long as your access to the product is active, you can always download the file again from your personal account.